What it takes to work in PR

12 03 2010

A recent interview I did with Craig Pearce on the topic of what it takes to work in PR has been published on his blog – here is the article.

I am sure it will generate some debate. Having spoken to a number of people across the industry in recent months, it seems the jury is still out on the level of experience people think PR people should have in social media. As I said to Craig, I don’t believe it is optional.

Personally, it is a natural fit for social media to belong to PR people and organisations/brands that take a more strategic approach to social media will benefit in the long run. Every expert is telling you that social media leads to more powerful forms of word of mouth. Yet, here in Australia, we still see lots of tactical experimentation which has led to an inconsistent use of social media which, in some cases, may harm a brand’s reputation and the agency behind it. Short term campaign mentality will spawn Facebook pages or Twitter profiles that brands are not prepared to maintain or really engage through. Or abandoned once the campaign is over. They then just hang around on the social web like a bad smell, and for the savvy consumers, show that the organisation is still using social media as ‘push’ channel, and not an engagement channel.


Social media Insights

31 10 2009

On Tuesday this week I presented Twitter For A Crisis at the Frocomm Crisis Management and Social Media conference in Sydney. There were some excellent presentations and the event was covered by friend and once colleague Craig Pearce. For a summary of proceedings, I encourage you to read his blog where all aspects of the conference are covered.

The Twitter sessions were well attended and there were some great questions. With representatives from government, not for profit, local council, private enterprise and PR consultancies, who may all face a very different crisis, it was great to get many different perspectives.

What is good to know, and reassuring, is the appetite for knowledge and the fact that communications teams are seriously considering Twitter as a communications channel, both for ongoing dialogue with key stakeholders, and in a crisis. In fact, those that engage through this channel on a regular basis, will find that when they do face a crisis, the followers that they have already attracted, could be a great asset to help communicate the message.

Kraft kills iSnack 2.0

30 09 2009

iSnack 2.0

iSnack 2.0

The Australian has just reported that Kraft has killed off the iSnack 2.0 brand name, just three days after announcing it. I just posted to our global TechPRNibbles blog earlier today with some thoughts.

Now the enquiry begins.

Was this a PR disaster, or a very clever (and brave) way of getting the Australian public talking about the product? It’s no surprise that the name is being dropped so soon, but how will the public feel and how will that impact the new brand and sales. Time will tell.

Expect the discussion to go on for several weeks yet. What isn’t in doubt is that iSnack 2.0 will go down as one of the worst brand names ever brought to market.

The Punch Publishes OpEd

24 09 2009

My OpEd was published today by The Punch, titled How To Fight Back When You Are Trashed On The Web. It is already attracting a range of comments, including an attack on whether my work was a plug for Howorth and Ogilvy PR.

To set the record straight, I was approached by The Punch to submit an article following a conference I attended with the editor. If the reader had looked a little closer, my bio is there for all to see.

Since the article was published, I have also spoken to ABC’s Coast FM in Queensland.

Why Blog by Rohit?

18 09 2009

We were fortunate to have one of Ogilvy PR’s social media experts in Sydney last week, Rohit Bhargava. Rohit is the author of Personality not Included, and is a Top 50 blogger as ranked by AdAge with his Influential Marketing blog.

In this podcast by BNet Australia, Rohit explains what the role of a blog is for a business and how he managed to develop such a substantial following and what others can learn from his success.

Rohit has also just posted 5 myths on social media, which I recommend. Great post.

What is social media?

4 09 2009

Great video and post by Acid Labs Stephen Collins to find out what everyday folk think social media is. Some interesting feedback and a good reminder what ingrediants marketers must pay attention to if contemplating using social media within their campaigns. It’s about engaging in a conversation over a long period of time, building relationships, and trust. Hope you all agree.

I Am a Corporate Blogger Expert Shares His Tips

25 08 2009

This is a great video on corporate blogging from eBay’s chief blogger Richard Brewer-Hay. In it he discusses the importance of having a social media policy and gives tips on how to craft an effective one. He also states some of the fundamentals like frequency of posting, overall philosophy and strategies for success.

Meanwhile, according to a  US research study called “The Fortune 500 and Blogging: Slow and Steady”, conducted by Nora Ganim Barnes, senior fellow and research chair of the Society for New Communications Research and professor of marketing at the University of Massachusetts Dartmouth, and Eric Mattson, CEO of Financial Insite (a Seattle-based research firm), the Fortune 500 are farther along in their adoption of public-facing corporate blogs. It says these organisations are adopting social media at a slower rate than other leading businesses, universities and charities, but many more of them are blogging.  For example, 81 of the Fortune 500 or 16% have public-facing blogs. This compares with 39% percent of the Inc. 500; 41% of the higher education sector and 57% of the nation’s Top 200 Charities.


Among other findings:

·         About a quarter (28%) of the Fortune 500’s blogs link to Twitter accounts. (Other Fortune 500 companies have Twitter accounts, but they are not linked to their blogs)

·         Five of the top ten companies have public blogs: Wal-Mart, Chevron, General Motors, Ford, and Bank of America.

·         90% of the Fortune 500’s blogs have the comments feature enabled.

·         The computer software/hardware technology industry has the most blogs, followed by the food and drug industry, financial services, Internet services, semi-conductors, retail and automotive respectively.

·         Ten per cent of the Fortune 500’s blogs link to podcasts; 21 percent incorporate video.

I haven’t seen any stats on the Aussie market, unless someone can direct me there?